Terms of service.

1. Parties

These terms are between you (the firm whose website is being rebuilt and / or maintained) and Woodlark Associates Ltd, a company registered in England & Wales (Company No. [TODO]), trading as Studio Woodlark Professional Services. References to "we", "us", and "our" mean Woodlark Associates Ltd.

2. The free preview

We build a preview rebuild of your firm's existing website at no cost to you. The preview is hosted on our infrastructure (Cloudflare Pages) at a temporary preview URL. You are under no obligation to accept the preview, pay anything, or respond.

If you don't respond, or you tell us you don't want to proceed, we take down the preview and remove your submission from our active systems (subject to the retention terms in our privacy policy).

3. The rebuild fee

If you accept the preview, we deploy the rebuilt site to your domain. On the day the rebuilt site goes live on your domain, we invoice £500 (inclusive of VAT where applicable; we'll clarify VAT status on the invoice). Payment is due 7 days from the invoice date.

We do not charge a deposit, a setup fee, or any proposal-stage cost.

4. The care retainer (optional)

If you choose the care retainer, we invoice £100 per month (VAT treatment as above) starting on the day the rebuilt site goes live. The retainer covers the services listed on the care page: quarterly content refresh, regulatory updates, an annual visual refresh, hosting and security, two amendments per month, and an annual analytics review.

The retainer is month-to-month. You can cancel at any time by email to hello@woodlarkassociates.co.uk. Cancellation takes effect at the end of the current billing month. We don't pro-rate part-months either way.

5. What's included; what isn't

The £500 rebuild covers: full website rebuild from your existing content, your brand colour and logo as found on your current site, deployment to your domain, three rounds of pre-launch amendments, and 30 days of "minor edits" after go-live.

The £500 rebuild does not cover: bespoke backend development, integrations with bookkeeping or practice-management systems, client portals, copywriting from scratch (we work from your existing content), commissioned photography or illustration, brand identity work, SEO consulting, paid-media campaigns, or any marketing strategy beyond putting a working site live.

6. Ownership of the deployed site

Once the site is live on your domain and the £500 invoice is paid, the deployed files, the content, and the domain are yours unconditionally. We do not retain any IP or control over the deployed site beyond the maintenance work we agree to do under the care retainer.

If you cancel the care retainer, you keep everything as it stands — we simply stop maintaining it.

Components that are reusable across firms (the underlying website framework, the calculator bank, the design system) remain ours and we retain the right to reuse them on other engagements. None of your specific content, copy, photography, or branding is reused anywhere.

7. Domain and DNS

We will configure DNS (A / AAAA / CNAME records) for the website on your domain, with your authorisation. We do not modify email records (MX, SPF, DKIM, DMARC) and will avoid any change that could affect your email delivery.

Your domain stays in your registrar account at all times. We do not transfer or hold domains on your behalf.

8. Confidentiality

We treat anything you tell us that isn't on your public website as confidential, and we won't share it externally without your permission. Information that is already published on your site (or becomes published as part of the rebuild) is by definition not confidential after publication.

9. Liability

We do our work diligently, but websites are not infallible. Our aggregate liability under any rebuild engagement is capped at the total fees you have paid us in the 12 months preceding the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited under UK law.

10. Termination

Either party can terminate the rebuild engagement before launch by email. If you terminate before launch, you owe us nothing. If we terminate, we will hand back any deliverables we've produced to that point.

The retainer is month-to-month per section 4. Either party can end it by email; the site remains yours.

11. Governing law

These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.

12. Changes to these terms

For an engagement already underway, the terms in force on the day you accepted the preview apply. We may update these terms for future engagements; the "Last reviewed" date at the top reflects the current version.